Frequently asked questions
The answers are based on our Terms of Service. Can’t find an answer? Email [email protected] or call +370 624 69115.
Can I change the training date or cancel my registration?
Yes. Please email [email protected]. If you notify us 7 or more calendar days before the training day, at your choice we refund the full amount or move your registration to another date. Refunds are made within 14 days using the same payment method. If you notify us less than 7 days before, we move your registration to another date or issue a coupon of the same value, valid for 6 months; in that case the amount paid is not refunded. For a bundle, the period is counted separately for each session. If the registration was paid with a gift coupon and you cancel 7 or more days before, the coupon becomes valid again until the date stated on it; if you cancel less than 7 days before, the registration can be moved to another date within the coupon’s validity period. In these cases the coupon value is not refunded.
Can I withdraw from my purchase within 14 days?
The 14-day right of withdrawal does not apply to a registration for training on a specific date: the cancellation rules in the previous answer apply instead. You can withdraw from a gift coupon bought without a date, a bundle, or training bought without a date within 14 days of payment, provided that the coupon has not been used and you have not yet attended any training. We refund the payment within 14 days.
What if I cannot attend?
You can send another person in your place. Let us know in advance at [email protected] and give the new participant’s name and email address.
Where exactly does the training take place?
Training takes place in Vilnius, Kaunas and Klaipėda. We will email you the exact address before the training.
What language is the training taught in?
Public sessions are taught in Lithuanian. Training for companies can also be delivered in English by agreement.
Do I need programming or technical skills?
No. The training is designed for beginners: we show everything step by step, and no coding is required.
Do you issue invoices?
Yes. When registering, tick “I need an invoice” and enter the company name, legal entity code, VAT number (if the company has one) and registered address. We issue the invoice based on these details and email it to you within 3 business days. If you did not enter the company details when buying, please email them to [email protected].
How can I pay, and are the prices final?
You pay securely by card via Stripe. MB “Glaubic” is not registered for VAT, so no VAT is charged and the prices on the website are final.
How does the gift coupon work?
We email you the coupon (a PDF and a link) right after payment, and you hand it to the recipient yourself. The coupon is valid for 6 months from the payment date; the exact expiry date is stated on the coupon. To register, the recipient emails [email protected] or calls +370 624 69115, quotes the coupon number (GLB-…) and chooses an available date. If you chose a date when buying, it is stated on the coupon. You can withdraw from a coupon bought without a date within 14 days of payment, provided it has not been used. This right does not apply to a coupon with a selected date, but the date can be changed under the cancellation rules. Otherwise, the coupon cannot be exchanged for money.
How are the bundle dates arranged?
Within 24 hours of payment, we will contact you by email to agree the dates of both sessions: the 3-hour AI agent course and the 3.5-hour Claude course. If you gave the bundle as a gift, the recipient will contact us and choose the dates of both sessions within the coupon’s validity period.
What happens if you cancel the training?
If we cancel or reschedule the training for any reason, we will let you know by email. At your choice, we offer another date or refund the full amount within 14 days.